Master professional communication ethics and crisis management in business. Perfect for corporate and nonprofit leaders.
Master professional communication ethics and crisis management in business. Perfect for corporate and nonprofit leaders.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Ethical Leadership Specialization program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
4.9
(53 ratings)
3,189 already enrolled
Instructors:
English
Tiếng Việt
What you'll learn
Master the fundamentals of communication ethics in professional settings
Develop effective conflict management strategies
Enhance active listening and feedback skills
Learn crisis communication frameworks and best practices
Understand ethical dimensions of business communication
Skills you'll gain
This course includes:
19 Hours PreRecorded video
18 assignments
Access on Mobile, Tablet, Desktop
FullTime access
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There are 4 modules in this course
This comprehensive course explores the ethical dimensions of professional communication, focusing on key topics relevant to modern business environments. Through lectures by Notre Dame Professor Dr. Amanda G. McKendree, students examine communication ethics, conflict management, and crisis response strategies. The curriculum combines theoretical foundations with practical applications through written exercises, self-reflection, peer-graded assignments, and diverse readings.
Communication Ethics
Module 1 · 4 Hours to complete
Listening Ethics
Module 2 · 5 Hours to complete
Conflict Ethics
Module 3 · 5 Hours to complete
Crisis Ethics
Module 4 · 4 Hours to complete
Fee Structure
Instructor
Business Communication Expert and Crisis Management Scholar
Dr. Amanda G. McKendree serves as Associate Teaching Professor of Management and holds the Arthur F. and Mary J. O'Neil Directorship at the Eugene D. Fanning Center for Business Communication at the University of Notre Dame's Mendoza College of Business. Her academic journey includes a BA in Global Policy Studies from Chatham University, an MPA from the University of Pittsburgh, and a Ph.D. in Rhetoric from Duquesne University. Her research focuses on crisis communication, conflict management, and organizational rhetoric, with her work appearing in prestigious publications including the SAGE Encyclopedia of Identity and Business Communication Quarterly. She co-authored "Conflict Between Persons: The Origins of Leadership" and teaches courses in business communication, strategic communication, and crisis management. Her leadership in academic organizations includes serving as President of the Eastern Communication Association and Past President of the Pennsylvania Communication Association. Her excellence has been recognized through multiple awards, including the 2018 Carroll Arnold Distinguished Service Award and the 2021 Cornerstone Award for Business. Beyond academia, she founded Strikeout PSP, an initiative raising awareness and research funds for Progressive Supranuclear Palsy. Through her Coursera course "Ethics of Communication," she shares her expertise in business communication and ethical leadership with a global audience.
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4.9 course rating
53 ratings
Frequently asked questions
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