Master intercultural communication skills for career success. Learn resume writing, interviewing, and professional communication in diverse settings.
Master intercultural communication skills for career success. Learn resume writing, interviewing, and professional communication in diverse settings.
This comprehensive course develops essential communication skills for today's diverse workplace. Using a framework that integrates intelligence, emotional, cultural, and adversity quotients, students learn to navigate professional environments effectively. The curriculum covers personal branding, job application materials, interview techniques, and workplace communication. Participants develop skills in teamwork, conflict management, negotiation, and presentations while building cultural sensitivity. The course emphasizes practical applications for building and maintaining professional credibility in multicultural settings.
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Instructors:
English
English
What you'll learn
Develop personal branding using the IQ-EQ-AQ-CQ framework
Master strategic resume and cover letter writing techniques
Enhance interview performance through effective communication
Navigate cultural differences in professional settings
Build credibility in diverse workplace environments
Develop skills in teamwork and conflict management
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
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Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 5 modules in this course
This course provides comprehensive training in professional communication for diverse workplaces. The curriculum integrates multiple intelligence frameworks (IQ, EQ, CQ, AQ) to develop well-rounded communication skills. Students learn essential job search skills including resume writing and interviewing, as well as workplace communication competencies such as teamwork, conflict management, and presentation skills. Special emphasis is placed on cultural sensitivity and adaptability in professional settings. The course combines theoretical frameworks with practical applications for immediate workplace implementation.
Professional Resume and Cover Letter
Module 1
Interview Preparation
Module 2
Building Workplace Credibility
Module 3
Team Collaboration and Negotiation
Module 4
Persuasive Workplace Presentations
Module 5
Fee Structure
Instructors
Distinguished Professional Communication Expert and Cross-Cultural Education Scholar
Sylvia Sim Swee Choo serves as an educator at the National University of Singapore's Centre for English Language Communication, where she has established herself as an expert in professional and intercultural communication. After earning her MA in Education and postgraduate diploma in Education, she has built an impressive 20-year career developing and teaching professional communication courses at Singapore's premier universities. Her international experience living and working in Singapore, the UK, India, and Pakistan has shaped her approach to teaching workplace communication in multicultural contexts. As course coordinator for modules including IS3101 Information Systems Leadership and Communication and ES2002 Business Communication for Leaders, she focuses on preparing students for the challenges of a globalized workplace. Her recent research examines student engagement in experiential learning environments and workplace communication demands, contributing to curriculum development that integrates emerging technologies like GenAI while addressing intercultural and intergenerational communication challenges. Through her role in developing MOOCs and traditional courses, she continues to advance professional communication education while emphasizing cultural intelligence and workplace adaptability.
Distinguished Educational Technology Expert and Cross-Cultural Communication Scholar
Jodie Luu Tran Huynh Loan serves as an instructor at the National University of Singapore's Centre for English Language Communication, where she has established herself as an innovator in digital education and cross-cultural communication. After earning her master's degree in Communications & New Media from the National University of Singapore, she has built an impressive career spanning more than 16 years in Singapore, focusing on technology-enhanced learning and multicultural education. Her pioneering work includes implementing flipped classroom approaches since 2016 and developing innovative uses of digital platforms like Microsoft Teams for peer learning. As a course instructor for "Intercultural Communication at Work" on edX, she helps students develop cultural intelligence alongside analytical thinking, empathy, and resilience. Her research contributions include studies on nonprofit organizations' relationship building through new media and critical digital literacy in education. Through her role at NUS, she continues to advance teaching methodologies while earning recognition for her innovative approaches to digital assessment and student engagement in multicultural learning environments.
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Frequently asked questions
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