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Professional Communication in a Diverse Workplace

Master intercultural communication skills for career success. Learn resume writing, interviewing, and professional communication in diverse settings.

Master intercultural communication skills for career success. Learn resume writing, interviewing, and professional communication in diverse settings.

This comprehensive course develops essential communication skills for today's diverse workplace. Using a framework that integrates intelligence, emotional, cultural, and adversity quotients, students learn to navigate professional environments effectively. The curriculum covers personal branding, job application materials, interview techniques, and workplace communication. Participants develop skills in teamwork, conflict management, negotiation, and presentations while building cultural sensitivity. The course emphasizes practical applications for building and maintaining professional credibility in multicultural settings.

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Instructors:

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Professional Communication in a Diverse Workplace

This course includes

6 Weeks

Of Self-paced video lessons

Intermediate Level

Completion Certificate

awarded on course completion

5,026

What you'll learn

  • Develop personal branding using the IQ-EQ-AQ-CQ framework

  • Master strategic resume and cover letter writing techniques

  • Enhance interview performance through effective communication

  • Navigate cultural differences in professional settings

  • Build credibility in diverse workplace environments

  • Develop skills in teamwork and conflict management

Skills you'll gain

Intercultural Communication
Professional Communication
Personal Branding
Interview Skills
Conflict Management
Negotiation
Teamwork
Cultural Intelligence
Emotional Intelligence

This course includes:

PreRecorded video

Graded assignments, exams

Access on Mobile, Tablet, Desktop

Limited Access access

Shareable certificate

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Top companies offer this course to their employees

Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.

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There are 5 modules in this course

This course provides comprehensive training in professional communication for diverse workplaces. The curriculum integrates multiple intelligence frameworks (IQ, EQ, CQ, AQ) to develop well-rounded communication skills. Students learn essential job search skills including resume writing and interviewing, as well as workplace communication competencies such as teamwork, conflict management, and presentation skills. Special emphasis is placed on cultural sensitivity and adaptability in professional settings. The course combines theoretical frameworks with practical applications for immediate workplace implementation.

Professional Resume and Cover Letter

Module 1

Interview Preparation

Module 2

Building Workplace Credibility

Module 3

Team Collaboration and Negotiation

Module 4

Persuasive Workplace Presentations

Module 5

Fee Structure

Instructors

Distinguished Professional Communication Expert and Cross-Cultural Education Scholar

Sylvia Sim Swee Choo serves as an educator at the National University of Singapore's Centre for English Language Communication, where she has established herself as an expert in professional and intercultural communication. After earning her MA in Education and postgraduate diploma in Education, she has built an impressive 20-year career developing and teaching professional communication courses at Singapore's premier universities. Her international experience living and working in Singapore, the UK, India, and Pakistan has shaped her approach to teaching workplace communication in multicultural contexts. As course coordinator for modules including IS3101 Information Systems Leadership and Communication and ES2002 Business Communication for Leaders, she focuses on preparing students for the challenges of a globalized workplace. Her recent research examines student engagement in experiential learning environments and workplace communication demands, contributing to curriculum development that integrates emerging technologies like GenAI while addressing intercultural and intergenerational communication challenges. Through her role in developing MOOCs and traditional courses, she continues to advance professional communication education while emphasizing cultural intelligence and workplace adaptability.

Distinguished Educational Technology Expert and Cross-Cultural Communication Scholar

Jodie Luu Tran Huynh Loan serves as an instructor at the National University of Singapore's Centre for English Language Communication, where she has established herself as an innovator in digital education and cross-cultural communication. After earning her master's degree in Communications & New Media from the National University of Singapore, she has built an impressive career spanning more than 16 years in Singapore, focusing on technology-enhanced learning and multicultural education. Her pioneering work includes implementing flipped classroom approaches since 2016 and developing innovative uses of digital platforms like Microsoft Teams for peer learning. As a course instructor for "Intercultural Communication at Work" on edX, she helps students develop cultural intelligence alongside analytical thinking, empathy, and resilience. Her research contributions include studies on nonprofit organizations' relationship building through new media and critical digital literacy in education. Through her role at NUS, she continues to advance teaching methodologies while earning recognition for her innovative approaches to digital assessment and student engagement in multicultural learning environments.

Professional Communication in a Diverse Workplace

This course includes

6 Weeks

Of Self-paced video lessons

Intermediate Level

Completion Certificate

awarded on course completion

5,026

Testimonials

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Frequently asked questions

Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.