Learn essential strategies for delivering humanistic care through telemedicine using Stanford's Presence 5 model and evidence-based practices.
Learn essential strategies for delivering humanistic care through telemedicine using Stanford's Presence 5 model and evidence-based practices.
This focused course addresses the growing need for effective telemedicine delivery in healthcare systems. Through comprehensive training, healthcare professionals learn to overcome digital barriers and maintain meaningful human connections during virtual patient encounters. The course utilizes the innovative Presence 5 model to teach strategies for fostering humanism and connection in virtual care settings. Participants gain practical skills for conducting effective video consultations while maintaining the essential human element of patient care. Jointly accredited by leading healthcare organizations, this course provides valuable CME credits for various healthcare professionals.
Instructors:
English
English
What you'll learn
Master strategies for intentional preparation before virtual visits
Develop effective virtual listening and communication techniques
Learn to establish clear goals during telemedicine consultations
Engage meaningfully with patients' home environment and support system
Recognize and respond to non-verbal cues in virtual settings
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
Shareable certificate
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Module Description
This specialized course teaches healthcare providers how to maintain meaningful patient connections in virtual care settings. Using the Presence 5 model, participants learn strategies for preparing, listening, goal-setting, connecting with patient stories, and recognizing emotional cues during video consultations. The curriculum emphasizes practical techniques for overcoming digital barriers while maintaining high-quality patient care. The course offers 0.25 AMA PRA Category 1 Credits™ and is designed for all healthcare specialties.
Fee Structure
Instructors

2 Courses
Healthcare Innovation Leader and Virtual Care Pioneer
Dr. Donna Zulman serves as Associate Professor in the Division of Primary Care and Population Health at Stanford University and Associate Director at VA Palo Alto's Center for Innovation to Implementation. After earning her MD from UCLA and completing internal medicine residency at the University of Michigan, she received her MS in Health and Health Care Research through the Robert Wood Johnson Clinical Scholars Program. Her research focuses on transforming healthcare delivery through innovative approaches, particularly for patients with complex medical and social needs. She leads several major initiatives including the Stanford Presence 5 research program promoting physician-patient connection and the VA Virtual Care Consortium of Research. Her work has earned significant recognition, including the Stanford McCormick Award for Advancement of Women in Academic Medicine in 2016 and an Exceptional Mentor Award from the American Medical Women's Association in 2020. As director of the VA Quality Enhancement Research Initiative, she evaluates virtual care implementation for veterans facing access barriers, while also serving as Associate Editor for both the Journal of General Internal Medicine and Health Services Research. Her recent work has been particularly influential in advancing telehealth during the COVID-19 pandemic, contributing to VA's position as one of the nation's largest telehealth providers

2 Courses
Medicine's Humanistic Champion and Literary Voice
Dr. Abraham Verghese, serving as the Linda R. Meier and Joan F. Lane Provostial Professor and Vice Chair for the Theory and Practice of Medicine at Stanford University, has established himself as a transformative figure in modern medicine. Born in Ethiopia to Indian parents and educated across multiple continents, he brings a unique global perspective to his work in medical education and patient care. As the founder of the Stanford Medicine 25 initiative, he leads a movement to revitalize bedside medicine and physical examination skills, challenging the growing trend of over-reliance on technology and what he terms the "iPatient" phenomenon. His innovative "5-Minute Bedside Moment" teaching method has revolutionized how medical professionals approach patient care, emphasizing the crucial balance between technical competence and human connection. Beyond his medical practice, Verghese has achieved acclaim as an author of bestselling books including "Cutting for Stone" and "My Own Country," which masterfully blend his medical expertise with compelling storytelling. His contributions to medicine and literature have earned him prestigious recognition, including the National Humanities Medal in 2015, while his ongoing work at Stanford continues to influence medical education globally through his advocacy for patient-centered care and the preservation of traditional bedside medicine skills. Through his teaching, writing, and clinical practice, Verghese champions a return to the fundamentals of doctor-patient relationships while adapting these timeless principles to modern healthcare challenges.
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Frequently asked questions
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