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Effective Virtual Healthcare Delivery

Learn essential strategies for delivering humanistic care through telemedicine using Stanford's Presence 5 model and evidence-based practices.

Learn essential strategies for delivering humanistic care through telemedicine using Stanford's Presence 5 model and evidence-based practices.

This focused course addresses the growing need for effective telemedicine delivery in healthcare systems. Through comprehensive training, healthcare professionals learn to overcome digital barriers and maintain meaningful human connections during virtual patient encounters. The course utilizes the innovative Presence 5 model to teach strategies for fostering humanism and connection in virtual care settings. Participants gain practical skills for conducting effective video consultations while maintaining the essential human element of patient care. Jointly accredited by leading healthcare organizations, this course provides valuable CME credits for various healthcare professionals.

Instructors:

English

English

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Effective Virtual Healthcare Delivery

This course includes

1 Week

Of Self-paced video lessons

Advanced Level

Completion Certificate

awarded on course completion

Free course

What you'll learn

  • Master strategies for intentional preparation before virtual visits

  • Develop effective virtual listening and communication techniques

  • Learn to establish clear goals during telemedicine consultations

  • Engage meaningfully with patients' home environment and support system

  • Recognize and respond to non-verbal cues in virtual settings

Skills you'll gain

Telemedicine
Virtual Care
Patient Communication
Healthcare Technology
Clinical Practice
Digital Health
Patient Engagement
Remote Medicine

This course includes:

PreRecorded video

Graded assignments, exams

Access on Mobile, Tablet, Desktop

Limited Access access

Shareable certificate

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Module Description

This specialized course teaches healthcare providers how to maintain meaningful patient connections in virtual care settings. Using the Presence 5 model, participants learn strategies for preparing, listening, goal-setting, connecting with patient stories, and recognizing emotional cues during video consultations. The curriculum emphasizes practical techniques for overcoming digital barriers while maintaining high-quality patient care. The course offers 0.25 AMA PRA Category 1 Credits™ and is designed for all healthcare specialties.

Fee Structure

Instructors

Donna Zulman
Donna Zulman

2 Courses

Healthcare Innovation Leader and Virtual Care Pioneer

Dr. Donna Zulman serves as Associate Professor in the Division of Primary Care and Population Health at Stanford University and Associate Director at VA Palo Alto's Center for Innovation to Implementation. After earning her MD from UCLA and completing internal medicine residency at the University of Michigan, she received her MS in Health and Health Care Research through the Robert Wood Johnson Clinical Scholars Program. Her research focuses on transforming healthcare delivery through innovative approaches, particularly for patients with complex medical and social needs. She leads several major initiatives including the Stanford Presence 5 research program promoting physician-patient connection and the VA Virtual Care Consortium of Research. Her work has earned significant recognition, including the Stanford McCormick Award for Advancement of Women in Academic Medicine in 2016 and an Exceptional Mentor Award from the American Medical Women's Association in 2020. As director of the VA Quality Enhancement Research Initiative, she evaluates virtual care implementation for veterans facing access barriers, while also serving as Associate Editor for both the Journal of General Internal Medicine and Health Services Research. Her recent work has been particularly influential in advancing telehealth during the COVID-19 pandemic, contributing to VA's position as one of the nation's largest telehealth providers

Medicine's Humanistic Champion and Literary Voice

Dr. Abraham Verghese, serving as the Linda R. Meier and Joan F. Lane Provostial Professor and Vice Chair for the Theory and Practice of Medicine at Stanford University, has established himself as a transformative figure in modern medicine. Born in Ethiopia to Indian parents and educated across multiple continents, he brings a unique global perspective to his work in medical education and patient care. As the founder of the Stanford Medicine 25 initiative, he leads a movement to revitalize bedside medicine and physical examination skills, challenging the growing trend of over-reliance on technology and what he terms the "iPatient" phenomenon. His innovative "5-Minute Bedside Moment" teaching method has revolutionized how medical professionals approach patient care, emphasizing the crucial balance between technical competence and human connection. Beyond his medical practice, Verghese has achieved acclaim as an author of bestselling books including "Cutting for Stone" and "My Own Country," which masterfully blend his medical expertise with compelling storytelling. His contributions to medicine and literature have earned him prestigious recognition, including the National Humanities Medal in 2015, while his ongoing work at Stanford continues to influence medical education globally through his advocacy for patient-centered care and the preservation of traditional bedside medicine skills. Through his teaching, writing, and clinical practice, Verghese champions a return to the fundamentals of doctor-patient relationships while adapting these timeless principles to modern healthcare challenges.

Effective Virtual Healthcare Delivery

This course includes

1 Week

Of Self-paced video lessons

Advanced Level

Completion Certificate

awarded on course completion

Free course

Testimonials

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Frequently asked questions

Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.