Engaging in Service Innovation and Management
Master healthcare service redesign, process improvement, and organizational change management in this comprehensive course.
Master healthcare service redesign, process improvement, and organizational change management in this comprehensive course.
This course, a continuation of "Introduction to Service Innovation and Management," provides a deep dive into service innovation and management in healthcare. It equips students with tools to examine and implement plans for healthcare service and process redesign. The curriculum covers crucial topics such as defining and evaluating processes, planning for organizational change, team management, cultural aspects of maintaining new processes, stakeholder management, and leadership at all organizational levels. Students will learn about best practices in examining strategies based on different organizational models, continuous process improvements, managing resistance, employee empowerment, and leadership in operations management.
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What you'll learn
Apply organizational and individual attributes for effective process improvement
Analyze the importance of long-term commitment and resilience in organizational change
Understand operational approaches to executing strategic plans for organizational goals
Evaluate the impact of external factors on healthcare organizations
Develop strategies for managing teams and overcoming resistance to change
Understand the role of leadership in driving innovation and adapting to future trends
Skills you'll gain
This course includes:
99 Minutes PreRecorded video
36 quizzes
Access on Mobile, Tablet, Desktop
Batch access
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There are 4 modules in this course
This course provides a comprehensive exploration of service innovation and management in healthcare. It is structured into four modules: Defining Metrics for Service Innovation and Management Success, External Influences on the Healthcare Organization, Importance of Teams in Process Change, and Leadership for Emerging Trends. The curriculum covers key concepts such as value stream mapping, consumerism in healthcare, organizational resiliency, treatment of disparate populations, team building, and future trends in healthcare leadership. Through a mix of video lectures, readings, quizzes, and practical assignments, participants will develop skills in implementing effective process improvements, managing organizational change, and leading innovation in healthcare settings.
Defining Metrics for Service Innovation and Management Success
Module 1 · 4 Hours to complete
External Influences on the Healthcare Organization
Module 2 · 4 Hours to complete
Importance of Teams in Process Change
Module 3 · 4 Hours to complete
Leadership for Emerging Trends
Module 4 · 3 Hours to complete
Fee Structure
Payment options
Financial Aid
Instructor
Veteran Educator and Healthcare Executive
Russ Moran is an Executive Adjunct Professor at Northeastern University’s D’Amore-McKim School of Business and Bouvé College of Health Sciences, bringing over 30 years of healthcare industry expertise in leadership, provider network contracting, service operations, and innovation. He has taught at Northeastern since 2006, contributing to the MS in Innovation and MBA programs with courses in Service Innovation, U.S. Healthcare Reform, and Enterprise Growth. Moran also teaches Strategic Management in Healthcare at Bouvé and serves on advisory boards for Northeastern’s Center for Health Policy and Healthcare Research and Health Management MBA. His corporate education work includes collaborations with IBM, EMC, and Blue Cross Blue Shield, while he also leads healthcare innovation initiatives with Coursera. Moran's professional background includes roles as EVP at Private Healthcare Systems and Tufts Health Plan, where he oversaw operations, IT, and Medicare Advantage products. He is a principal advisor for Decision Point Health Solutions and sits on the Board of Advisors for Day Health Strategies. Moran holds degrees from St. Anselm College and the University of New Hampshire.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.