Noah Gans

Noah Gans is the Anheuser-Busch Professor of Management Science and a Professor of Operations, Information and Decisions at The Wharton School, University of Pennsylvania. His research primarily focuses on service operations, with a particular emphasis on the management of telephone call centers. Gans has served as the Department Editor for Stochastic Models and Simulation at Management Science and was the President of the Manufacturing and Service Operations Management Society (MSOM) from 2010 to 2011. His scholarly work has been published in leading journals, contributing significantly to the understanding of operational efficiency in service industries.At Wharton, Professor Gans teaches core MBA courses such as Business Analytics and elective courses on Service Operations. He also instructs Ph.D. courses in operations management. His commitment to teaching excellence has earned him recognition, including the Wharton MBA Core Curriculum Excellence in Teaching Award. Gans holds a Ph.D. in Operations Research from Stanford University and has been involved in various research projects that explore the dynamics of service systems, particularly how to optimize performance in call centers and other service-oriented environments. Through his academic contributions, he plays a vital role in shaping future leaders in operations management.