Marta Sotto-Mayor

Marta Sotto-Mayor is a highly regarded Certified Trainer, Professor, and Hospitality Consultant with a strong commitment to delivering service excellence and talent development in the hospitality industry. With extensive international experience, she has held significant roles such as General Manager, Director of Operations, and Senior Director of Sales & Marketing. Marta currently works as a senior consultant, mentor, and trainer, providing tailored solutions to independent businesses, international hotel chains, restaurants, and service firms.Her expertise spans various areas including hotel and restaurant operations, sales and marketing, food and beverage management, guest services, customer experience, and talent development. Marta is known for her exceptional communication and leadership skills, which she leverages to enhance professional standards within the sector. She teaches multiple courses on Coursera, such as Business Strategy: Value Proposition Essentials, Effective Service Innovation by Design in Hotel Management, and Introduction to Hospitality Management in the 21st Century, aimed at equipping learners with the skills necessary for success in the dynamic hospitality landscape