Keith Gibson

Keith Gibson serves as CEO of Knowledge Accelerators since 2002, bringing over four decades of experience in customer service and knowledge management. His career includes significant roles as CEO and Founder of KnowledgeView, Senior Vice President at Sykes Enterprises Incorporated, and Chief Knowledge Officer and Partner at KPMG US. His journey began at IBM as a Marketing Representative and Branch Manager, leading to expertise in both sales and leadership. With a Bachelor of Science in Industrial Engineering from Clemson University, he oversees the design and delivery of training and support content used by thousands of organizations globally. His expertise spans customer service excellence, IT service management, and knowledge optimization across international languages. At Knowledge Accelerators, he focuses on developing comprehensive training solutions, particularly in areas such as customer service fundamentals, data analytics with Power BI, workplace accessibility, and GDPR compliance.