Arne De Keyser

Arne De Keyser is an Associate Professor of Marketing at EDHEC Business School in France, specializing in customer experience, digital customer care, service recovery, and frontline service technology. His research has been featured in prominent journals such as the Journal of Service Research, International Journal of Research in Marketing, and Journal of Business Research. Arne has earned several prestigious awards, including the SERVSIG Best Dissertation Award (2015) and the Journal of Service Research Best Paper Award (2019). He also serves on the editorial boards of leading journals in the field.