Introduction to Operations Management
Master process analysis, flow optimization, and quality management in operations. Ideal for beginners seeking essential business skills.
Master process analysis, flow optimization, and quality management in operations. Ideal for beginners seeking essential business skills.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Business Foundations Specialization program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
4.4
(2,685 ratings)
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English
پښتو, বাংলা, اردو, 2 more
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What you'll learn
Analyze and optimize operational processes
Implement effective flow management techniques
Apply Little's Law for capacity planning
Manage quality and reduce variability
Develop process improvement strategies
Skills you'll gain
This course includes:
4.1 Hours PreRecorded video
13 quizzes, 1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
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There are 4 modules in this course
This comprehensive operations management course focuses on identifying and eliminating inefficiencies in organizational processes. Students learn essential concepts including cost-quality trade-offs, efficiency frontier analysis, and system inhibitors. The curriculum covers process analysis, flow optimization, Little's Law applications, and quality management techniques. Through practical exercises and real-world examples, participants develop skills in creating process flow diagrams, calculating capacity, managing variability, and implementing continuous improvement methodologies.
Introduction to Operations Management and Process Analysis
Module 1 · 3 Hours to complete
Flow Management and Lean Operations
Module 2 · 5 Hours to complete
Little's Law
Module 3 · 2 Hours to complete
Quality
Module 4 · 2 Hours to complete
Fee Structure
Instructor
Leader in Operations Management and Healthcare Innovation at Wharton
Christian Terwiesch holds the Andrew M. Heller Professorship at the Wharton School of the University of Pennsylvania, where he also serves as a Professor in the Operations and Information Management department and a Senior Fellow at the Leonard Davis Institute for Health Economics. He is the co-author of Matching Supply with Demand, a widely utilized textbook in Operations Management now in its third edition, and has received multiple teaching awards for his contributions to Wharton’s MBA program. Terwiesch has collaborated with various organizations, from startups to Fortune 500 companies, focusing on innovation and business process improvement. His recent research is primarily centered on healthcare, with projects that include designing patient-centered care processes within the VA hospital system, analyzing the effects of emergency room crowding on hospital revenues at Penn Medicine, and optimizing ICU bed usage at the Children’s Hospital of Philadelphia. Additionally, he has worked on innovation management, contributing to the clinical development portfolio at Merck and developing open innovation systems and innovation tournaments for large healthcare organizations.
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4.4 course rating
2,685 ratings
Frequently asked questions
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