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Conflict Resolution Skills

Master essential conflict resolution techniques, from active listening to collaborative problem-solving.

Master essential conflict resolution techniques, from active listening to collaborative problem-solving.

This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Conflict Management Specialization program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.

4.4

(994 ratings)

70,854 already enrolled

Instructors:

English

پښتو, বাংলা, اردو, 3 more

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Conflict Resolution Skills

This course includes

4 Hours

Of Self-paced video lessons

Beginner Level

Completion Certificate

awarded on course completion

Free course

What you'll learn

  • Use active listening skills effectively in conflict situations

  • Deploy appropriate communication tactics during conflicts

  • Create and implement conflict management plans

  • Facilitate collaborative solutions in challenging situations

  • Recognize when and how to intervene in conflicts

Skills you'll gain

Active Listening
Communication Skills
Conflict Management
Collaboration
Negotiation
Problem Solving
Team Management
Interpersonal Skills

This course includes:

1.5 Hours PreRecorded video

2 peer reviews

Access on Mobile, Tablet, Desktop

FullTime access

Shareable certificate

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Get a Completion Certificate

Share your certificate with prospective employers and your professional network on LinkedIn.

Certificate

Top companies offer this course to their employees

Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.

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There are 5 modules in this course

This comprehensive course focuses on developing essential conflict resolution skills for professional and personal settings. Students learn practical techniques for active listening, strategic communication, and creating effective conflict management plans. The curriculum covers key concepts including collaborative solutions, position versus interest analysis, and implementing actionable resolution strategies. Through case studies, expert interviews, and hands-on exercises, participants develop the skills to transform conflicts into positive outcomes.

Getting Started

Module 1 · 32 Minutes to complete

Active Listening Skills

Module 2 · 31 Minutes to complete

Communication Problems and Skills

Module 3 · 1 Hours to complete

Usable Plan

Module 4 · 1 Hours to complete

Course Wrap-up

Module 5 · 21 Minutes to complete

Fee Structure

Instructor

Najla DeBow
Najla DeBow

4.5 rating

564 Reviews

1,26,387 Students

10 Courses

Experienced HR Professional and Instructor in Conflict Resolution

Najla DeBow is a seasoned human resources (HR) professional with extensive experience in managing HR functions across mid to large companies, including those with multi-state and international operations. Known for her high emotional intelligence (EQ) and calming communication style, Najla has successfully developed the HR infrastructure for three different companies, showcasing her ability to create and implement systems that support organizational growth and employee engagement.Her expertise spans a broad range of HR functions, including benefits renewal, compensation programs, policy and procedure development, employee handbooks, and learning and development initiatives. Najla has also served as a trusted HR Business Partner, providing strategic support to division heads and C-level executives. Her work in mergers, acquisitions, and expansions has further demonstrated her ability to lead organizations through complex transitions while maintaining a strong focus on employee relations and company culture.At the University of California, Irvine, Najla teaches several courses focused on conflict management and communication, including Conflict Management Project, Conflict Resolution Skills, Intercultural Communication and Conflict Resolution, and Types of Conflict. Through her courses, she imparts valuable skills to professionals, helping them navigate and resolve workplace conflicts effectively. Najla’s practical HR experience, combined with her academic teaching, empowers students to approach conflict with understanding, empathy, and strategic problem-solving.

Conflict Resolution Skills

This course includes

4 Hours

Of Self-paced video lessons

Beginner Level

Completion Certificate

awarded on course completion

Free course

Testimonials

Testimonials and success stories are a testament to the quality of this program and its impact on your career and learning journey. Be the first to help others make an informed decision by sharing your review of the course.

4.4 course rating

994 ratings

Frequently asked questions

Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.