Operations Management
Learn the key aspects of operations design and execution with focus on the service sector in this 6-week introductory course from UNCordoba University.
Learn the key aspects of operations design and execution with focus on the service sector in this 6-week introductory course from UNCordoba University.
This comprehensive course introduces students to the fundamental concepts of operations management with a particular emphasis on the service sector. Operations management represents one of the essential pillars of any business model, and this course highlights the unique characteristics of service operations where processes interact directly with customers in real time. Unlike manufacturing processes where customer interaction occurs through the final product, service operations require special attention to the process itself. The curriculum explores how the operations perspective, based on a process approach, enables the development of management models that effectively control executed processes. Students will learn about critical dimensions such as process capacity, wait times, and price management—factors that allow processes to be governed and made useful within a broader business model. Each of these dimensions is covered in dedicated modules, providing students with a solid foundation in operations management principles. The course structure guides participants through process focus, capacity management, waiting management, and price management, equipping them with practical knowledge to assess customer segmentation, observe business processes from multiple dimensions, and evaluate customer perception as a measure of service success.
15,515 already enrolled
Instructors:
Fernando Perotti
Spanish
English, Español
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What you'll learn
Understand how a business model looks from an operations perspective
Assess the customer segmentation process
Observe business processes from the dimensions of capacity, time and price
Evaluate customer perception as a measure of the success of a service process
Recognize the unique characteristics of service operations compared to manufacturing
Apply process-focused approaches to business operations
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments
Access on Mobile, Tablet, Desktop
Limited Access access
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There are 4 modules in this course
This course provides a comprehensive overview of service operations management, focusing on analyzing business processes, managing capacity to meet demand, optimizing customer wait times, and strategically setting prices. Students will learn how to view operations as interconnected processes, plan and utilize resources efficiently, enhance customer experience by managing waiting, and use pricing as a tool to balance demand, capacity, and value perception.
Process focus
Module 1
Capacity Management
Module 2
Waiting management
Module 3
Price management
Module 4
Fee Structure
Payment options
Financial Aid
Instructor
Fernando Perotti
Engineer at the National University of Córdoba
Mechanical Engineer from the University of Buenos Aires (UTN), MBA from the University of Buenos Aires (UTDT), Director of Operations for a multinational luxury goods company, with 25 years of experience in supply chain, operations, and customer service.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.