Professional Service Etiquette
Master essential service etiquette skills to enhance customer trust and deliver exceptional financial services.
Master essential service etiquette skills to enhance customer trust and deliver exceptional financial services.
This comprehensive course explores service etiquette in financial services, teaching professionals how to create positive customer interactions and build trust. Learn fundamental etiquette principles, effective communication strategies, and professional behavior standards. The course covers service fundamentals, social interaction techniques, communication skills, and digital etiquette. Participants develop expertise in creating impactful customer relationships while maintaining professional standards.
Instructors:
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What you'll learn
Master fundamental principles of service etiquette in financial services
Develop effective verbal and non-verbal communication skills
Implement professional standards in customer interactions
Manage digital communication with appropriate netiquette
Create positive customer relationships through emotional intelligence
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
Shareable certificate
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This course provides a comprehensive understanding of service etiquette in financial services. The curriculum covers four essential areas: service etiquette fundamentals, social interaction skills, communication techniques, and workplace decorum including digital etiquette. Through practical examples and guidelines, participants learn to deliver professional service that builds customer trust and enhances organizational reputation.
Fundamentals of Service Etiquette
Module 1 · 1 Weeks to complete
Social Interaction Etiquette
Module 2 · 1 Weeks to complete
Art of Communication
Module 3 · 1 Weeks to complete
Workplace Decorum & Netiquette
Module 4 · 1 Weeks to complete
Fee Structure
Instructors
3 Courses
Banking Operations Expert Advances Marketing and Risk Management Training
Saurabh Jaiswal serves as Faculty at State Bank of India, bringing 18 years of diverse banking experience spanning operations, compliance, and risk management. With a Bachelor's degree in Commerce and an MBA in Marketing, he combines academic expertise with practical banking knowledge. His career includes significant international experience as Assistant Vice President (Back Office) at SBI's Frankfurt branch, providing him with valuable insights into global banking operations. At SBI's training institute, he specializes in teaching Marketing, Retail Credit, and Behavioral Science, leveraging his extensive experience in both domestic and international banking operations to develop future banking professionals
7 Courses
Marketing Education Specialist Enhances Banking Training at SBICB
Mukti Prakash Behera serves as Faculty at the State Bank Institute of Consumer Banking (SBICB), bringing a strong academic background and extensive industry experience to his role. He holds an Executive PGPM from Xavier Institute of Management, Bhubaneswar, and an MBA from Pondicherry University, along with an MPhil in Management from Ravenshaw University. With over nine years of industry experience in Training and Service Delivery at reputable companies such as IBM and Reliance Telecom, he transitioned to academia, where he has spent the last seven years as an Assistant Professor specializing in marketing management concepts.
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Frequently asked questions
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