Empathy in Customer Experience
Learn to enhance customer satisfaction through empathetic approaches and build stronger customer relationships.
Learn to enhance customer satisfaction through empathetic approaches and build stronger customer relationships.
This course explores the crucial role of empathy in creating exceptional customer experiences. Students learn how understanding customer emotions and needs leads to improved service delivery and business success. The curriculum covers various types of empathy, their workplace applications, and strategies for developing empathetic communication. Special emphasis is placed on using empathy to design products, build trust, and achieve customer delight.
Instructors:
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What you'll learn
Understand the importance and types of empathy in business contexts
Develop empathetic communication skills for workplace situations
Learn to apply empathy in customer experience enhancement
Master techniques for building customer trust and loyalty
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This comprehensive course examines how empathy drives customer satisfaction and business success. The curriculum explores different types of empathy and their practical applications in the workplace. Students learn to develop empathetic communication skills, understand customer needs, and design customer-centric solutions. The course emphasizes real-world applications through case studies and examples, showing how empathy can be used effectively for business development and customer service enhancement.
Empathy
Module 1 · 3 Hours to complete
Empathy at Workplace
Module 2 · 3 Hours to complete
Customer Experience
Module 3 · 3 Hours to complete
Empathy and Improved Customer Experience
Module 4 · 3 Hours to complete
Instructor
1 Course
A Seasoned Banking Professional and International Finance Expert
Rajiv Seraphim serves as Assistant General Manager and Faculty at State Bank Institute of Leadership (SBIL) since September 2022, bringing 25 years of diverse banking experience to his role. After joining SBI as a Probationary Officer in 1997, he has built an impressive career spanning multiple domains including Credit, IT, and Forex operations. His international experience includes key positions as Assistant Vice President in Hong Kong and Vice President & Manager at SBI California. His leadership roles have included Branch Manager, Regional Manager, and Director of SBILD Bengaluru. A graduate in Geology with CAIIB certification and Moody's Certification in Commercial Credit (CICC), Seraphim combines his extensive practical experience with academic expertise to train banking professionals. Beyond his professional pursuits, he maintains personal interests in reading fiction and music appreciation.
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Frequently asked questions
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