Effective Conflict Resolution Skills
Master essential conflict resolution techniques and develop emotional intelligence to handle workplace conflicts professionally.
Master essential conflict resolution techniques and develop emotional intelligence to handle workplace conflicts professionally.
This comprehensive course explores the fundamentals of conflict management and resolution in professional settings. Students learn about the natural occurrence of conflicts, their root causes, and positive approaches to handling them. The curriculum covers emotional intelligence, effective communication techniques, and motivational strategies for resolving conflicts. Through practical case studies and situational analysis, participants develop skills in negotiation, self-awareness, and building trust-based relationships.
Instructors:
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What you'll learn
Understand the fundamental aspects of conflict and its impact on relationships
Develop self-awareness and emotional intelligence for better conflict management
Master effective communication techniques for conflict resolution
Learn motivational strategies to achieve positive outcomes in challenging situations
Apply negotiation skills for successful conflict resolution
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
Shareable certificate
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 5 modules in this course
This course provides a thorough understanding of conflict resolution in professional environments. It begins with exploring the nature and importance of conflict management, covering both positive and negative aspects. Students learn about self-awareness and emotional intelligence as key components in understanding and managing interpersonal relationships. The curriculum emphasizes effective communication techniques for conflict resolution and explores motivational strategies for achieving desired outcomes. Through practical case studies and negotiation exercises, participants develop comprehensive conflict management skills.
Understanding the importance of Conflict Management
Module 1 · 3 Hours to complete
Situational awareness and Emotional Intelligence
Module 2 · 3 Hours to complete
Communication in Conflict Resolution
Module 3 · 3 Hours to complete
Benefits of Motivation in Conflict Resolution
Module 4 · 3 Hours to complete
Negotiation for Conflict Resolution
Module 5 · 3 Hours to complete
Instructors
Banking Technology and Innovation Leader
Ramesh Nath Mishra serves as Assistant General Manager at the State Bank Institute of Innovation & Technology in Hyderabad, bringing over 35 years of comprehensive banking experience at State Bank of India. His academic credentials include an M.Sc. in Mathematics complemented by CAIIB certification. Throughout his extensive career, he has demonstrated leadership across various roles, including three successful tenures as Branch Head and significant positions at Administrative Offices. At SBIIT, he contributes to the bank's technological advancement and innovation initiatives, leveraging his mathematical background and banking expertise to develop training programs. Beyond his professional duties, he maintains a passionate interest in reading and music, reflecting his well-rounded approach to personal and professional development
Banking Technology and Innovation Expert
Anuradha Akula serves as Chief Manager at the State Bank Institute of Innovation & Technology in Hyderabad, bringing 27 years of comprehensive banking experience. Her academic credentials include a B.Sc. degree complemented by CAIIB certification, Oracle-DBA certification, and multiple professional certifications from NISM in Equity and Derivatives, Currency Derivatives, and Security Operations in Risk Management, along with IIBF certifications in AML-KYC and BCSBI. Her extensive banking career encompasses leadership roles as Branch Head and Personal Banking Division Head, with particular expertise in FOREX and NRI Business operations. At SBIIT, she contributes to developing innovative banking solutions and training programs, leveraging her technical expertise and operational experience. Beyond her professional pursuits, she maintains interests in reading, organic gardening, and cooking, reflecting her well-rounded approach to personal development.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.