SAP Customer Engagement and Discovery
Master SAP Activate methodology and customer engagement strategies for successful technology implementation projects.
Master SAP Activate methodology and customer engagement strategies for successful technology implementation projects.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full SAP Technology Consultant Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
4.7
(75 ratings)
10,009 already enrolled
Instructors:
English
پښتو, বাংলা, اردو, 3 more
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What you'll learn
Understand SAP Activate methodology and customer engagement models
Plan and execute effective discovery workshops and interviews
Conduct fit-to-standard analysis for customer solutions
Develop comprehensive customer journey roadmaps
Communicate business value to stakeholders effectively
Skills you'll gain
This course includes:
2 Hours PreRecorded video
9 quizzes, 1 peer-reviewed project
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
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There are 5 modules in this course
This comprehensive course explores SAP's customer engagement and discovery process using the SAP Activate methodology. Students learn how to gather and analyze business requirements, conduct discovery workshops, and develop solution proposals. The curriculum covers program planning, stakeholder analysis, fit-to-standard analysis, and business value communication. Through hands-on projects, learners create customer journey roadmaps and develop practical skills in technology consulting.
Introduction to SAP Customer Engagement and Discovery
Module 1 · 2 Hours to complete
Gathering Customer Information and Insights
Module 2 · 1 Hours to complete
Preparing for Solution Analysis and Design
Module 3 · 1 Hours to complete
Communicating Business Value and Seeking Signoff
Module 4 · 1 Hours to complete
Hands-on Project
Module 5 · 5 Hours to complete
Fee Structure
Instructor
SAP Solutions Expert and Global Technology Consultant
Miguel Alcobia serves as a SAP Product Learning Senior Specialist, bringing over 25 years of experience with SAP solutions since 1998. Based in the Netherlands since 2016, he works within the SAP Learning organization, where he combines his expertise in technology and compliance. His extensive international experience spans more than 30 countries, working with organizations across diverse sectors including Public Sector and Defense, Automotive, Utilities, and Oil industries. Through his Coursera course "SAP Customer Engagement and Discovery," he shares insights gained from his global consulting experience. His teaching approach draws from his practical experience implementing SAP solutions across various business environments, from small enterprises to large corporations. His expertise in both technical implementation and compliance makes him a valuable contributor to SAP's educational initiatives, helping professionals understand the complexities of enterprise software solutions in different cultural and business contexts.
Testimonials
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4.7 course rating
75 ratings
Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.