Samsung Customer Care Essentials
Learn Samsung mobile device troubleshooting and repair essentials. Join 10,000+ certified technicians in providing professional Samsung customer care services.
Learn Samsung mobile device troubleshooting and repair essentials. Join 10,000+ certified technicians in providing professional Samsung customer care services.
This entry-level course prepares you to join Samsung's network of over 10,000 certified mobile repair technicians in the U.S. Students learn essential troubleshooting skills, customer service protocols, and device repair fundamentals for Samsung mobile devices. The course covers Samsung device families, OS basics, troubleshooting procedures, and customer interaction best practices, preparing participants for roles in Samsung's 1,000+ Authorized Service Centers.
Instructors:
English
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What you'll learn
Understand Samsung Care organization and brand values
Master front-line mobile device troubleshooting
Perform device intake and diagnostic procedures
Navigate warranty and repair documentation
Deliver professional customer service
Execute quality control procedures
Skills you'll gain
This course includes:
77 Minutes PreRecorded video
4 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 3 modules in this course
This comprehensive course introduces students to Samsung Care operations and mobile device repair essentials. Through three detailed modules, participants learn about Samsung's device ecosystem, troubleshooting methodologies, and customer service protocols. The curriculum combines technical knowledge with practical customer interaction skills, preparing students for roles in Samsung's authorized service network.
Welcome to the Samsung Galaxy
Module 1 · 2 Hours to complete
Troubleshooting and Types of Repairs
Module 2 · 1 Hours to complete
Device Intake and The Customer's Journey
Module 3 · 2 Hours to complete
Fee Structure
Instructors
Instructor in Customer Care at Samsung
Amanda Harmon is an instructor at Samsung, where she teaches the course "Samsung Customer Care Essentials" on Coursera. This course prepares participants to understand the Samsung Care organization.
Technical Trainer at Samsung
Robert Ketcham is a technical trainer at Samsung, where he specializes in customer service and support for mobile devices.
Testimonials
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.