Introduction to Microsoft Dynamics 365
Master essential CRM tools with Microsoft Dynamics 365. Learn marketing, sales, and customer service features for effective business operations.
Master essential CRM tools with Microsoft Dynamics 365. Learn marketing, sales, and customer service features for effective business operations.
This comprehensive course introduces Microsoft Dynamics 365's key capabilities for managing customer relationships, marketing campaigns, and sales processes. Designed for beginners with 0-2 years of experience, students learn to navigate the platform's interface and utilize its powerful tools. The curriculum covers marketing automation, sales operations, customer service management, field service, and integrated features. Through practical exercises and real-world scenarios, participants develop skills to maximize CRM functionality and strengthen customer relationships.
4.6
(46 ratings)
8,697 already enrolled
Instructors:
English
پښتو, বাংলা, اردو, 3 more
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What you'll learn
Utilize core tools within Microsoft Dynamics 365
Manage marketing campaigns and customer journeys
Implement sales processes and opportunity management
Handle customer service cases and field operations
Integrate with Microsoft Teams and Office applications
Analyze data using built-in reporting tools
Skills you'll gain
This course includes:
234 Minutes PreRecorded video
8 quizzes
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
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Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 7 modules in this course
This course provides a comprehensive introduction to Microsoft Dynamics 365, covering its core functionalities across marketing, sales, and customer service domains. Through seven detailed modules, students learn to navigate the platform's interface, utilize key features, and implement best practices. The curriculum includes hands-on experience with customer journey management, lead qualification, case management, and field service operations. Special emphasis is placed on integrated features with Microsoft products and data analysis capabilities using Power BI.
Introduction to Dynamics 365
Module 1 · 22 Minutes to complete
Introduction to Marketing Concepts in Dynamics 365
Module 2 · 1 Hours to complete
Introduction to Sales Concepts in Dynamics 365
Module 3 · 2 Hours to complete
Introduction to Customer Service Concepts in Dynamics 365
Module 4 · 1 Hours to complete
Introduction to Field Service Concepts in Dynamics 365
Module 5 · 2 Hours to complete
Introduction to Shared Features in Dynamics 365
Module 6 · 2 Hours to complete
Program Recap
Module 7 · 2 Minutes to complete
Fee Structure
Payment options
Financial Aid
Instructor
Microsoft – Empowering Individuals and Organizations through Technology
Microsoft is a global leader in digital transformation, aiming to empower individuals and organizations to achieve more through innovative technology solutions. Their approach focuses on harnessing the power of integrated cloud platforms like Microsoft Azure to drive growth, enhance productivity, and enable sustainable digital strategies. By offering a range of cutting-edge tools and learning resources, Microsoft equips professionals and businesses with the skills to excel in the evolving tech landscape.Their expert-led courses and certifications cover various domains, including cloud computing, AI, cybersecurity, data analytics, and development tools. With a strong commitment to fostering digital growth, Microsoft provides learners with the knowledge and tools to thrive in today's rapidly changing technological environment.
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4.6 course rating
46 ratings
Frequently asked questions
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