Quality and Safety in Ambulatory Healthcare Management
Learn to manage quality and safety in ambulatory care. Develop patient safety programs and improvement strategies.
Learn to manage quality and safety in ambulatory care. Develop patient safety programs and improvement strategies.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Johns Hopkins Medical Office Manager Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
Instructors:
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What you'll learn
Understand various quality systems in healthcare including CMS/MIPPS, NCQA, and HEDIS
Implement safety and risk management practices in ambulatory settings
Develop effective quality and safety programs using established frameworks
Conduct root cause analyses and implement improvement initiatives
Apply performance improvement methodologies like Lean and Six Sigma
Identify key performance indicators and set meaningful goals
Skills you'll gain
This course includes:
9 Hours PreRecorded video
3 assignments
Access on Mobile, Tablet, Desktop
FullTime access
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There are 4 modules in this course
This comprehensive course explores quality and safety management within ambulatory healthcare settings. Students learn about key quality systems including CMS/MIPPS, NCQA, and HEDIS while developing skills to implement effective safety and risk management practices. The curriculum covers quality measurement, performance improvement methodologies like Lean and Six Sigma, and practical approaches to developing comprehensive safety programs. Through detailed modules on the Comprehensive Unit-based Safety Program (CUSP) framework, root cause analysis, and performance management techniques, learners gain the knowledge to identify safety concerns, implement solutions, and foster a culture of continuous improvement within healthcare organizations.
Quality Systems in Healthcare
Module 1 · 1 Hours to complete
Safety and Risk Management
Module 2 · 2 Hours to complete
Developing Quality and Safety Programs
Module 3 · 3 Hours to complete
Practical Approaches to Performance Management
Module 4 · 2 Hours to complete
Fee Structure
Instructors
Instructor at Johns Hopkins University
Michelle J. Campbell is an instructor from Johns Hopkins University, specializing in healthcare management courses on Coursera. She teaches a range of courses, including Data and Electronic Health Records, Healthcare Delivery for Medical Practice Managers, Human Resources Management Essentials, Introduction to Ambulatory Healthcare Management, Quality and Safety in Ambulatory Healthcare Management, and Revenue Cycle, Billing, and Coding. Her courses are part of the Johns Hopkins Medical Office Manager Professional Certificate, focusing on equipping students with essential skills for managing healthcare practices. These courses cover topics such as human resources, quality and safety, and healthcare delivery systems, all designed to enhance operational efficiency and patient care in ambulatory settings.
Instructor at Johns Hopkins University
Maura McGuire, MD, CPC, FACP, is an instructor from Johns Hopkins University, teaching courses on Coursera such as Data and Electronic Health Records, Healthcare Delivery for Medical Practice Managers, Human Resources Management Essentials, Introduction to Ambulatory Healthcare Management, Quality and Safety in Ambulatory Healthcare Management, and Revenue Cycle, Billing, and Coding. She is an associate professor of medicine at the Johns Hopkins University School of Medicine and holds a joint appointment in health policy and management at the Johns Hopkins Bloomberg School of Public Health. Dr. McGuire serves as the assistant dean for part-time faculty and senior director of education and training for Johns Hopkins Community Physicians. Her expertise includes primary care, medical education, and quality improvement in healthcare settings.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.