The Critical Role of IT Support Staff in Healthcare
Learn essential healthcare IT support skills and understand the unique challenges of technology in medical settings.
Learn essential healthcare IT support skills and understand the unique challenges of technology in medical settings.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Healthcare IT Support Specialization program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
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What you'll learn
Understand the unique aspects of healthcare IT support
Learn essential technical support skills for medical settings
Master healthcare privacy and security requirements
Develop effective communication with medical staff
Navigate common healthcare IT challenges
Skills you'll gain
This course includes:
1.2 Hours PreRecorded video
3 quizzes
Access on Mobile, Tablet, Desktop
FullTime access
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There are 2 modules in this course
This introductory course explores the critical role of IT support staff in healthcare settings. Students learn about various IT support positions in healthcare environments, from help desk operations to end-user support. The curriculum covers unique aspects of healthcare IT, including privacy requirements, clinical systems, and patient care implications. Through real-world scenarios and examples from Johns Hopkins, learners understand the complexities and importance of healthcare IT support.
Why Health IT?
Module 1 · 48 Minutes to complete
Roles for Health IT Support Staff
Module 2 · 1 Hours to complete
Fee Structure
Instructors
Director of Strategy and Transformation at Johns Hopkins University
Dr. Ashwini S. Davison is the Director of Strategy and Transformation at Johns Hopkins University, where she plays a pivotal role in advancing health informatics education and practice. With an MD from UCLA and extensive experience in clinical medicine, Dr. Davison specializes in bridging the gap between healthcare delivery and technology. Her work focuses on developing clinical algorithms that leverage data from electronic medical records (EMRs), claims, and other innovative sources to improve patient care and health outcomes. She is also actively involved in leading educational initiatives that empower healthcare professionals to adapt to the rapidly evolving landscape of health informatics.In addition to her leadership role, Dr. Davison teaches several courses, including "Health Information Technology Fundamentals" and "Leading Change in Health Informatics," where she emphasizes the importance of data-driven decision-making in healthcare settings. Her commitment to fostering a culture of innovation and continuous learning within healthcare organizations positions her as a key figure in the field, dedicated to enhancing the integration of technology in patient care.
Project Leader and Healthcare IT Specialist at Johns Hopkins University
Jessica M. Roosth is a Project Leader at Johns Hopkins University, specializing in healthcare information technology. In her role, she focuses on optimizing IT support systems that are critical to enhancing patient care and operational efficiency within healthcare settings. Jessica is dedicated to improving the integration of technology in healthcare environments, ensuring that IT support staff are well-equipped to meet the demands of modern medical practices. She is also an instructor for the course "The Critical Role of IT Support Staff in Healthcare" on Coursera, where she educates healthcare professionals about the essential functions and responsibilities of IT support in the healthcare sector.With a strong background in health informatics, Jessica's work emphasizes the importance of collaboration between clinical and IT teams to foster a culture of safety and quality improvement. Her contributions to healthcare IT not only enhance operational workflows but also support better patient outcomes through effective technology utilization.
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4.7 course rating
643 ratings
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