Operations Management: Streamlining business workflows.
Master advanced techniques in process analysis, improvement, and management in this comprehensive Illinois Tech course.
Master advanced techniques in process analysis, improvement, and management in this comprehensive Illinois Tech course.
This in-depth course from Illinois Tech provides a comprehensive exploration of operations and process management. Students will learn how to analyze, improve, and manage business processes effectively. The curriculum covers a wide range of topics including performance improvement methodologies, continuous improvement tools, process mapping, risk management, project management, and change management. The course also delves into quantifying process improvements, emerging technologies in operations, and sustainability trends. With a blend of theoretical knowledge and practical case studies, this course equips professionals with the skills to drive operational excellence in various business functions.
4.8
(59 ratings)
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What you'll learn
Master a six-step process improvement methodology for effective business analysis
Apply continuous improvement tools and techniques like Six Sigma, ISO, and Baldrige models
Develop skills in process mapping, historical data analysis, and performance measurement
Understand and implement risk management and project management in operational contexts
Learn to create effective action plans and manage change in organizational settings
Quantify process improvements using ROI calculations and other financial metrics
Skills you'll gain
This course includes:
10.5 Hours PreRecorded video
33 assignments
Access on Mobile, Tablet, Desktop
FullTime access
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There are 9 modules in this course
This comprehensive course offers an in-depth exploration of operations and process management, equipping students with advanced skills to analyze, improve, and manage business processes effectively. The curriculum is structured around a six-step process improvement methodology, covering key areas such as continuous improvement movements, process mapping, risk management, project management, and change management. Students will learn to use both qualitative and quantitative tools for process analysis, including Six Sigma, ISO, and Baldrige models. The course emphasizes practical application through case studies from various business functions like finance, marketing, and HR. Advanced topics include quantifying process improvements through ROI calculations and exploring emerging technologies and trends in operations management. Throughout the course, students will develop skills in creating action plans, managing change, and driving operational excellence in diverse business environments.
Performance Improvement Methodology
Module 1 · 5 Hours to complete
Continuous Improvement Movements, Continuous Improvement Tools
Module 2 · 5 Hours to complete
Process Mapping, Historical Data and Performance Measures
Module 3 · 5 Hours to complete
Risk Management and Project Management
Module 4 · 5 Hours to complete
Excellence in Business Processes
Module 5 · 5 Hours to complete
Action Plans and Change Management
Module 6 · 4 Hours to complete
Quantifying Process Improvements
Module 7 · 5 Hours to complete
Technology Insights and Course Wrap Up
Module 8 · 5 Hours to complete
Summative Course Assessment
Module 9 · 3 Hours to complete
Fee Structure
Payment options
Financial Aid
Instructor
Innovator in Operations and Process Management
Jeffrey A. Berk serves as the Chief Operating Officer for a technology firm in Chicago and is also an adjunct instructor at Illinois Tech, where he teaches a graduate course on operations and process management. With extensive international experience in operations and process management, he has contributed to various projects and has been a sought-after speaker in the field. Berk's insights have been featured in numerous publications, underscoring his expertise. He is also the author of Champions of Change: The Manager's Guide to Creating Sustainable Business Process Improvements, where he shares strategies for effective process enhancement in organizations.
Testimonials
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4.8 course rating
59 ratings
Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.