Operations Management: Streamlining business workflows.

This module presents an overview of a six-step process improvement methodology, focusing on defining the problem, understanding current and desired states, prioritizing gaps, creating action plans, and using key performance indicators.

This module compares quality models like Six Sigma, ISO, and Baldridge, and discusses qualitative and quantitative tools for analyzing processes, including Affinity Diagrams, Pareto Charts, Cause and Effect Diagrams, and Control Charts.

This module covers process mapping techniques, the use of historical data to understand current processes, and how to leverage performance measures to monitor changes.

This module reviews the importance of balancing operational efficiency with business risk and discusses project management practices. It includes a case study from the finance and accounting function.

This module covers leading operational process audit techniques, including customer orientation, business requirements, cost management, and simplicity. It includes an engaging game and a detailed case study from the marketing function.

This module explores action plans as mini project plans and business cases, and covers change management practices to prevent creating a toxic culture during operational changes. It includes a case study using the HR function.

This module focuses on quantifying the business impact and financial value of operational changes, introducing the ROI Process model and providing in-depth examples and exercises for its application.

This module discusses operations trends including resiliency, agility, and sustainability, as well as emerging technologies like AI, IoT, Blockchain, Digitization, and Robotics. It concludes with a review of major course concepts.

This module contains the summative course assessment designed to evaluate understanding of the course material and assess ability to apply the knowledge acquired throughout the course.