IT Support Professional Capstone
Master IT support through real-world case studies and prepare for CompTIA ITF+ certification in this comprehensive 6-week course.
Master IT support through real-world case studies and prepare for CompTIA ITF+ certification in this comprehensive 6-week course.
This capstone course offers practical experience in IT support through real-world case studies. Students apply knowledge of hardware, software, networking, security, and cloud computing to troubleshoot common technical issues. The course includes hands-on practice with support tools, ticketing systems, and customer service scenarios. It features CompTIA IT Fundamentals certification exam preparation and culminates in a final assessment. Perfect for aspiring IT support professionals, this course bridges theoretical knowledge with practical application.
Instructors:
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What you'll learn
Apply IT fundamentals in practical technical support scenarios
Demonstrate effective troubleshooting and problem-solving skills
Implement customer service best practices in technical support situations
Manage hardware, software, and network-related support cases effectively
Prepare for the CompTIA IT Fundamentals certification exam
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
Shareable certificate
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 6 modules in this course
This comprehensive capstone course integrates technical support skills through practical case studies. The curriculum covers hardware troubleshooting, software management, networking fundamentals, cybersecurity practices, and cloud computing scenarios. Students learn through hands-on problem-solving exercises, focusing on real-world technical support situations. The course includes preparation for the CompTIA IT Fundamentals certification and emphasizes both technical expertise and customer service skills.
Hardware and Operating Systems
Module 1
Software, Programming and Databases
Module 2
Networking and Storage
Module 3
Cybersecurity
Module 4
Cloud Computing
Module 5
Final Exam and Practice for CompTIA ITF+ Certification
Module 6
Fee Structure
Instructor
Technology Education and Skills Development Leader at IBM
Rav Ahuja serves as the Chief Content Officer and Global Program Director at IBM Skills Network, where he leads curriculum creation, growth strategy, and partner programs. After earning his B.Eng. from McGill University and MBA from the University of Western Ontario, he co-founded Cognitive Class, an IBM initiative focused on democratizing access to in-demand technology skills. Based at the IBM Canada Lab in Toronto, he specializes in developing instructional solutions for AI, Data Science, Cloud Computing, and Cybersecurity. His impact on technology education is evidenced through his role as architect of numerous IBM Professional Certificates and instructor for over 35 online courses, including popular offerings like "What is Data Science?", "Introduction to Cloud Computing," and "Introduction to Artificial Intelligence (AI)." His courses have reached hundreds of thousands of learners worldwide, with "What is Data Science?" alone enrolling over 638,000 students. His recent work includes developing new Generative AI courses and career guidance content for IBM's Professional Certificate programs, demonstrating his ongoing commitment to preparing learners for emerging technology careers
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.