Google Cloud Customer Care Fundamentals
Master Google Cloud Support: Learn case management, issue identification, and effective communication with support engineers.
Master Google Cloud Support: Learn case management, issue identification, and effective communication with support engineers.
This beginner-level course provides a comprehensive introduction to Google Cloud Customer Care services. Designed for those new to Google Cloud support, it covers the essentials of managing support cases, understanding different support levels, and effectively communicating with support engineers. The curriculum includes key topics such as support case lifecycle, identifying known issues affecting Google Cloud services, and differentiating between support levels. Participants will learn practical skills in creating, managing, and viewing support cases, as well as best practices for log file sanitization and case escalation. The course also covers important concepts like case priorities, Service Level Objectives (SLOs), and case resolution processes. Through a combination of video lectures, readings, and quizzes, learners will gain the knowledge needed to effectively utilize Google Cloud support services and resolve issues efficiently.
Instructors:
English
Powered by
What you'll learn
Identify the steps involved in the lifecycle of a support case
Identify known issues affecting Google Cloud Services
Differentiate the levels of support provided by Google Cloud Customer Care
Create, manage, and view support cases
Understand best practices for log file sanitization
Learn appropriate case escalation procedures
Skills you'll gain
This course includes:
15 Minutes PreRecorded video
3 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
Created by
Provided by
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This course offers a comprehensive introduction to Google Cloud Customer Care services, designed for beginners and IT professionals who need to understand and utilize Google Cloud support effectively. The curriculum covers the entire lifecycle of a support case, from creation to resolution, and explains the different levels of support provided by Google Cloud. Key topics include the proper filing of support cases, understanding case priorities and Service Level Objectives (SLOs), and effective communication with Support Engineers. The course also addresses important aspects such as log data sanitization, troubleshooting processes, and when and how to escalate cases. Through a mix of video lectures, practical demonstrations, and interactive quizzes, participants will gain hands-on knowledge of Google Cloud support systems and best practices. By the end of the course, learners will be equipped with the skills to manage support cases efficiently, identify known issues, and maximize the benefits of Google Cloud Customer Care services.
Introduction
Module 1 · 0 Minutes to complete
Before Filing a Case
Module 2 · 11 Minutes to complete
Support Cases with Customer Care
Module 3 · 22 Minutes to complete
Case Resolution
Module 4 · 16 Minutes to complete
Fee Structure
Payment options
Financial Aid
Instructor
Empowering Businesses with Expert Training from Google Cloud
The Google Cloud Training team is tasked with developing, delivering, and evaluating training programs that enable our enterprise customers and partners to effectively utilize our products and solutions. Google Cloud empowers millions of organizations to enhance employee capabilities, improve customer service, and innovate for the future using cutting-edge technology built specifically for the cloud. Our products are designed with a focus on security, reliability, and scalability, covering everything from infrastructure to applications, devices, and hardware. Our dedicated teams are committed to helping customers successfully leverage our technologies to drive their success.
Testimonials
Testimonials and success stories are a testament to the quality of this program and its impact on your career and learning journey. Be the first to help others make an informed decision by sharing your review of the course.
Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.