ServiceNow IT Service Management Essentials
Learn ServiceNow platform basics and IT Service Management fundamentals to kickstart your career in ServiceNow administration and support desk processes.
Learn ServiceNow platform basics and IT Service Management fundamentals to kickstart your career in ServiceNow administration and support desk processes.
Discover the foundations of ServiceNow and IT Service Management in this comprehensive introductory course. Designed for beginners, this program provides essential knowledge of the ServiceNow platform, its capabilities, and IT service desk processes. You'll learn industry terminology, explore platform functionalities, and understand support desk operations from both user and fulfiller perspectives. The course prepares you for advanced ServiceNow certifications and career opportunities, making it ideal for those looking to enter the growing field of IT Service Management. Upon completion, you'll be ready to pursue specialized career paths and industry certifications in ServiceNow Administration.
Instructors:
English
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What you'll learn
Understand ServiceNow platform capabilities and core IT processes
Master essential ServiceNow terminology and industry concepts
Apply ITSM principles to real-world scenarios
Explore the comprehensive scope of the ServiceNow platform
Identify career opportunities beyond IT Service Desk roles
Skills you'll gain
This course includes:
Live video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
Shareable certificate
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Module Description
This course provides a comprehensive introduction to ServiceNow and IT Service Management (ITSM). Students will learn about the ServiceNow platform's capabilities, common industry terminology, and essential support desk processes. The curriculum covers both end-user and fulfiller perspectives, preparing learners for various career paths in ServiceNow administration. The course emphasizes practical understanding of IT processes and platform functionality, setting a foundation for advanced certifications and specialized roles in the field.
Fee Structure
Instructor
1 Course
ServiceNow Expert and Technology Education Advocate
Mary Hunter serves as a Content Developer at Doane University, bringing extensive expertise in ServiceNow platform administration and development since 2017. Her technical proficiency is demonstrated through her ServiceNow Certified System Administrator certification and multiple micro-certifications, with particular expertise in Domain Separated environments. As an educator and technology advocate, she focuses on making ServiceNow capabilities and solutions accessible to all users, taking special satisfaction in empowering aspiring developers to realize their potential within the ServiceNow ecosystem. Her approach to technology education emphasizes breaking down barriers and demonstrating that development skills are attainable for everyone. Beyond her professional pursuits, she maintains an active lifestyle enjoying time with her four dogs, beach activities, grilling, and swimming, demonstrating a balanced approach to work and personal life.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.