Dell Technologies Technical Support Career Introduction
Launch your tech support career by acquiring essential skills and insights from industry experts at Dell to excel in the field
Launch your tech support career by acquiring essential skills and insights from industry experts at Dell to excel in the field
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Dell Technologies Technical Customer Support Specialist Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
Instructors:
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What you'll learn
Understand technical support career paths and opportunities
Develop essential professional and communication skills
Master time management and active listening techniques
Learn effective interview and presentation strategies
Understand product knowledge and continuous learning importance
Skills you'll gain
This course includes:
2.07 Hours PreRecorded video
8 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This comprehensive course introduces learners to careers in technical support. Students learn about the roles and responsibilities of tech support professionals, essential skills for success, and career advancement opportunities. The curriculum covers professional communication, time management, industry ecosystems, and continuous learning strategies. Through practical assignments and real-world insights, learners develop the foundational knowledge needed to start a successful career in technical support.
Career Introduction
Module 1 · 3 Hours to complete
Foundational Professional Skills
Module 2 · 1 Hours to complete
Understanding Technical Support in the Tech Ecosystem
Module 3 · 1 Hours to complete
Product Knowledge and Continuous Learning
Module 4 · 2 Hours to complete
Fee Structure
Instructor
Dell Technologies Empowers Next-Gen Tech Talent Through Comprehensive Development Programs
Dell Technologies' "Develop with Dell" program represents a comprehensive approach to fostering tech talent and career growth. The initiative combines modern on-demand learning experiences with direct expert engagement, offering students and professionals pathways to success in the technology industry. Through their Digital IT organization, Dell has embraced a Product Model approach where developers own applications throughout their lifecycle, supported by sophisticated application intelligence tools and self-service platforms. The company's commitment to professional development is demonstrated through extensive mentorship programs, continuous training, and internal mobility opportunities. Dell also maintains a strong focus on diversity and inclusion, particularly through programs like Dell Career Restart and STEM initiatives aimed at bringing more women into technology careers. Their comprehensive curriculum includes technical support and sales professional tracks, featuring AI-powered simulations, virtual instructor-led training, and hands-on practice opportunities that prepare participants for real-world technology careers
Testimonials
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.