Preparing for Your Call Center Customer Service Role
Master essential skills for call center customer service and learn how to launch your career successfully.
Master essential skills for call center customer service and learn how to launch your career successfully.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full CVS Health Call Center Customer Service Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
4.9
(21 ratings)
2,201 already enrolled
Instructors:
English
বাংলা, اردو, Tiếng Việt, 2 more
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What you'll learn
Create positive interactions with customers
De-escalate conflict with customers effectively
Develop solutions to customer problems
Understand call center customer service roles
Optimize resume for customer service positions
Prepare for customer service job interviews
Skills you'll gain
This course includes:
32 Minutes PreRecorded video
1 quiz, 1 peer review
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 2 modules in this course
This comprehensive course prepares learners for a career in call center customer service. It provides practical guidance on resume optimization, interview preparation, and professional development. Students learn essential skills for creating positive customer interactions, de-escalating conflicts, and developing solutions to customer problems. The course includes hands-on projects that allow learners to demonstrate their mastery of customer service skills acquired throughout the program.
Career and Job Search Information
Module 1 · 2 Hours to complete
Capstone Project
Module 2 · 1 Hours to complete
Fee Structure
Instructor
Customer Service Expert and Call Center Specialist
Cory McLaren is a highly experienced Customer Service Expert with a focus on call center and retail customer service. With extensive expertise in both fields, Cory has developed a comprehensive understanding of how to improve service delivery, streamline communication, and enhance customer satisfaction in high-volume environments. He offers several courses, including Call Center Customer Service, Preparing for Your Call Center Customer Service Role, Preparing for Your Retail Customer Service Role, and Retail Customer Service, which provide essential training for individuals seeking to excel in customer-facing roles. Through these courses, Cory teaches practical strategies for managing customer interactions, resolving issues efficiently, and creating exceptional service experiences in both call center and retail settings. His approach emphasizes the importance of empathy, communication skills, and professionalism, empowering individuals to thrive in dynamic customer service environments.
Testimonials
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4.9 course rating
21 ratings
Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.