Call Center Customer Service
Master essential call center operations and customer service skills, including comprehensive conflict resolution and interaction management techniques.
Master essential call center operations and customer service skills, including comprehensive conflict resolution and interaction management techniques.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full CVS Health Call Center Customer Service Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
4.8
(62 ratings)
5,010 already enrolled
Instructors:
English
বাংলা, اردو, Tiếng Việt, 2 more
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What you'll learn
Create positive interactions with customers
De-escalate conflict situations effectively
Develop solutions to customer problems
Master data entry and privacy protocols
Manage time and resources efficiently
Skills you'll gain
This course includes:
2.5 Hours PreRecorded video
25 assignments
Access on Mobile, Desktop, Tablet
FullTime access
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There are 5 modules in this course
This comprehensive course focuses on developing practical call center customer service skills. Students learn essential aspects including data entry, customer privacy, communication techniques, and conflict resolution. The curriculum covers creating positive customer interactions, managing difficult situations, and maintaining efficiency in a call center environment. Through simulations and hands-on assignments, learners develop the skills needed to provide exceptional customer service while maintaining professional standards.
Introduction to Call Center Customer Service
Module 1 · 3 Hours to complete
Creating Positive Customer Interactions in a Call Center
Module 2 · 4 Hours to complete
Data Entry for Call Center
Module 3 · 3 Hours to complete
De-escalation
Module 4 · 3 Hours to complete
Strategies for Success
Module 5 · 5 Hours to complete
Fee Structure
Instructor
Customer Service Expert and Call Center Specialist
Cory McLaren is a highly experienced Customer Service Expert with a focus on call center and retail customer service. With extensive expertise in both fields, Cory has developed a comprehensive understanding of how to improve service delivery, streamline communication, and enhance customer satisfaction in high-volume environments. He offers several courses, including Call Center Customer Service, Preparing for Your Call Center Customer Service Role, Preparing for Your Retail Customer Service Role, and Retail Customer Service, which provide essential training for individuals seeking to excel in customer-facing roles. Through these courses, Cory teaches practical strategies for managing customer interactions, resolving issues efficiently, and creating exceptional service experiences in both call center and retail settings. His approach emphasizes the importance of empathy, communication skills, and professionalism, empowering individuals to thrive in dynamic customer service environments.
Testimonials
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4.8 course rating
62 ratings
Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.