Technical Troubleshooting: Diagnostics & Networks
Master IT diagnostics, network troubleshooting, and customer communication skills in this comprehensive course for IT professionals.
Master IT diagnostics, network troubleshooting, and customer communication skills in this comprehensive course for IT professionals.
In this comprehensive course on technical troubleshooting, IT professionals will gain essential skills in software diagnostics, network management, and customer communication. The curriculum focuses on systematic approaches to resolving complex IT challenges while maintaining strong stakeholder relationships. Students will learn through practical case studies directly applicable to modern IT environments, covering incident diagnosis, network equipment management, and effective communication strategies. The course is designed for both beginners and experienced professionals looking to enhance their troubleshooting abilities and client interaction skills. No specific prerequisites are required, though basic understanding of computer systems and network configurations is helpful.
Instructors:
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What you'll learn
Analyze and resolve complex software issues using systematic approaches
Evaluate network performance and troubleshoot problems effectively
Articulate technical issues clearly to non-technical stakeholders
Master software diagnostic tools and techniques
Develop professional communication strategies for technical support
Skills you'll gain
This course includes:
55 Minutes PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
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There is 1 module in this course
This course delivers comprehensive training in technical troubleshooting, focusing on software diagnostics, network management, and customer communication. The curriculum covers essential aspects of IT support, including systematic problem-solving approaches, network troubleshooting techniques, and effective stakeholder communication strategies. Students learn through practical case studies and real-world scenarios, developing skills directly applicable to modern IT environments.
Technical Troubleshooting: Diagnostics, Networks, Customers
Module 1 · 1 Hours to complete
Fee Structure
Payment options
Financial Aid
Instructor
Ansible Automation Pioneer Drives Enterprise Innovation Through Education and Open-Source Contributions
Luca Berton is a distinguished Ansible Automation expert with over 18 years of experience in IT infrastructure and cloud computing. As the creator of the Ansible Pilot project and author of several best-selling books including "Ansible for VMware by Examples" and "Ansible for Kubernetes by Example," he has educated more than 11,000 students worldwide. His career spans significant roles including Vice President of Infrastructure at JPMorgan Chase & Co. and Ansible Technical Support Engineer at Red Hat, where he contributed to developing critical security playbooks. Berton's expertise encompasses DevOps, cloud engineering, and system administration, with a particular focus on integrating AI-driven automation solutions. A Computer Science graduate from Università degli Studi di Padova, he continues to innovate through his comprehensive training programs, publications, and contributions to the open-source community, while offering specialized services in security automation and DevSecOps toolchain integration
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Frequently asked questions
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