Social Listening
Master social media monitoring and analysis to enhance customer engagement and manage online reputation effectively.
Master social media monitoring and analysis to enhance customer engagement and manage online reputation effectively.
This comprehensive course provides an in-depth understanding of social listening for business success. Students learn to leverage social monitoring tools and techniques to enhance customer engagement, manage online reputation, and make data-driven decisions. The course covers foundational concepts, practical applications, and strategic frameworks, enabling learners to transform social media data into actionable business insights.
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What you'll learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real scenarios
Master data analysis and interpretation
Understand online reputation management
Skills you'll gain
This course includes:
54 Minutes PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
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There is 1 module in this course
This comprehensive course explores the fundamentals of social listening and its strategic applications in business. The curriculum covers essential concepts from basic terminology to advanced analytics techniques. Students learn about various social listening tools, their features, and practical applications. The course emphasizes developing effective social listening strategies, analyzing data, and making informed business decisions based on social media insights.
Social Listening
Module 1 · 1 Hours to complete
Fee Structure
Payment options
Financial Aid
Instructor
Senior Communications and Training Professional
Passion for Serving Organizations through Growing Enabling and Learning Cultures. I am a senior-level learning and development professional with a passion for serving organizations through growing an enabling and learning culture.
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