GenAI for IT Support: Enhance Customer Service & Automation
Learn how to leverage Generative AI to improve IT support tasks, automate workflows, and deliver personalized customer service through practical applications.
Learn how to leverage Generative AI to improve IT support tasks, automate workflows, and deliver personalized customer service through practical applications.
This comprehensive course teaches IT support professionals how to harness Generative AI (GenAI) for enhanced problem-solving and customer service. The program covers core GenAI functionalities and limitations, focusing on practical applications for IT troubleshooting and support scenarios. Participants learn to automate tasks, improve issue resolution times, and provide personalized customer support. The course is designed for IT leaders, support specialists at all levels, and help desk professionals, offering both theoretical knowledge and hands-on experience with GenAI tools. Special emphasis is placed on responsible integration and ethical considerations in daily IT support operations.
Instructors:
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What you'll learn
Identify and leverage GenAI capabilities for basic IT support tasks
Implement AI-assisted automation and troubleshooting processes
Enhance customer support through personalized AI solutions
Integrate GenAI tools into daily IT support workflows
Deploy strategies for responsible AI integration in support operations
Utilize AI for creating and analyzing technical documentation
Skills you'll gain
This course includes:
53 Minutes PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
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There is 1 module in this course
This course provides a comprehensive introduction to utilizing Generative AI in IT support roles. Participants learn to automate tasks, enhance troubleshooting processes, and deliver personalized customer support using GenAI tools. The program covers core functionalities, practical applications, and ethical considerations in implementing AI for IT support. Through hands-on demos and practical exercises, learners develop skills in synthetic data creation, sentiment analysis, and real-time system monitoring using various AI tools.
GenAI for Computer Support Specialists (IT Support)
Module 1 · 2 Hours to complete
Fee Structure
Payment options
Financial Aid
Instructor
Expert in AI, ML, and Data Science
Soheil Haddadi is a postdoctoral researcher specializing in Artificial Intelligence, with a rich background in Control and Automation Systems Engineering. His expertise spans Data Science, Machine Learning, Large Language Models (LLMs), Deep Learning, Natural Language Processing (NLP), and Robotics, gained through both industry experience and academic research. Soheil is passionate about advancing AI methodologies and solutions, leveraging tools like Python, SQL, TensorFlow, and Keras to drive innovation. Notable projects include using LSTM neural networks for sales forecasting, developing autonomous navigation systems for quadrotors, and implementing deep learning in banking for credit scoring. His work continues to push the boundaries of AI in solving complex real-world problems.
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Frequently asked questions
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