Managing Conflict
Master essential conflict management skills across different communication channels, from in-person to digital interactions.
Master essential conflict management skills across different communication channels, from in-person to digital interactions.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Conflict Management For Everyone program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
36,470 already enrolled
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What you'll learn
Identify and understand different conflict mindsets
Manage in-person conflicts effectively
Handle email-based conflicts professionally
Navigate phone-based conflict situations
Apply appropriate conflict resolution strategies for each medium
Skills you'll gain
This course includes:
1.5 Hours PreRecorded video
5 peer reviews, 5 discussion prompts
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Get a Completion Certificate
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There are 6 modules in this course
This comprehensive course teaches strategies for managing conflict across different communication channels. Students learn to identify conflict mindsets and handle challenging situations in various contexts including in-person, email, and phone interactions. The curriculum emphasizes practical techniques for recognizing and addressing conflicts effectively, with specific strategies tailored to each communication medium. Through hands-on exercises and real-world scenarios, learners develop skills to manage conflicts professionally and productively.
Start Here
Module 1 · 15 Minutes to complete
Identifying conflict mindsets
Module 2 · 1 Hours to complete
Handling conflict in person
Module 3 · 1 Hours to complete
Handling conflict over email
Module 4 · 1 Hours to complete
Handling conflict on the phone
Module 5 · 1 Hours to complete
Course Conclusion
Module 6 · 2 Minutes to complete
Fee Structure
Instructor
Arizona State University's CareerCatalyst
Arizona State University's CareerCatalyst is dedicated to enhancing workforce skills and fostering professional growth through a comprehensive range of educational programs. With a focus on aligning training with industry needs, CareerCatalyst offers over 300 courses that cover in-demand skills in areas such as artificial intelligence, data analytics, microelectronics, and sustainability. The initiative aims to create social and economic opportunities for individuals at various career stages, from entry-level positions to executive roles. By leveraging the expertise of ASU's renowned faculty, CareerCatalyst ensures that learners gain relevant knowledge and practical skills that are essential for success in today's rapidly evolving job market. Notably, the program has seen significant growth, with more than 200,000 learners enrolled last year, reflecting its commitment to continuous learning and workforce development. Through partnerships with local businesses and organizations, CareerCatalyst not only supports individual career advancement but also contributes to the broader economic progress of Arizona.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.