Skills and Best Practices for Cloud Support Associates
Master essential skills and best practices for AWS cloud support, including troubleshooting, customer service, and technical problem-solving.
Master essential skills and best practices for AWS cloud support, including troubleshooting, customer service, and technical problem-solving.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full AWS Cloud Support Associate Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
Instructors:
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What you'll learn
Master cloud support workflows and best practices
Develop effective customer communication strategies
Implement systematic troubleshooting methodologies
Utilize automation and AI tools in support processes
Perform thorough root cause analysis
Skills you'll gain
This course includes:
2 Hours PreRecorded video
9 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
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There are 4 modules in this course
This comprehensive course introduces students to the essential skills and best practices required for Cloud Support Associates. The curriculum covers key aspects of cloud support, including customer service fundamentals, troubleshooting methodologies, and the use of modern tools like automation and generative AI. Through expert interviews with Amazon employees, students gain real-world insights into support workflows, proactive customer engagement, and root cause analysis techniques. The course emphasizes both technical proficiency and communication skills necessary for building strong customer relationships.
Understanding the Cloud Support Associate Role
Module 1 · 59 Minutes to complete
Interviews with Support Staff
Module 2 · 1 Hours to complete
Customer Support Basics
Module 3 · 47 Minutes to complete
Customer Support Techniques
Module 4 · 1 Hours to complete
Fee Structure
Instructors
Senior Cloud Technologist at Amazon Web Services
Morgan Willis is a Senior Cloud Technologist at Amazon Web Services with a strong background in software development and technical training. She holds six AWS certifications and a degree in computer science, reflecting her deep commitment to the tech field. Morgan brings a wealth of experience from various IT roles and combines her professional expertise with a passion for teaching. Outside of work, she enjoys running, hiking, and skiing, always seeking time outdoors.
Principal Cloud Technologist
Rafael “Raf” Lopes is a Brazilian Senior Cloud Technologist based out of New York, and has been determined to share as much knowledge as possible around the world to everyone with Internet access! Outside of AWS, you can find him taking street photographies around big cities, playing Pink Floyd solos on the guitar, cooking for his family, or enjoying videogames with his friends. He also loves to connect with customers and students on his Twitter at @DeployToProd.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.