Amazon Connect Routing Fundamentals
Learn Amazon Connect routing strategies to optimize contact center operations. Explore key concepts, processes, and implementation scenarios.
Learn Amazon Connect routing strategies to optimize contact center operations. Explore key concepts, processes, and implementation scenarios.
Discover Amazon Connect's routing capabilities for implementing intelligent, customizable omnichannel strategies. Learn core concepts, benefits, and use cases of routing in Amazon Connect. Explore real-world implementation scenarios and key considerations to enhance customer experience and optimize contact center operations through effective routing.
Instructors:
English
Powered by
What you'll learn
Recognize key routing concepts and constructs in Amazon Connect
Recall inbound and outbound routing processes
Explore security and access for routing
Identify service quotas related to routing
Skills you'll gain
This course includes:
PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
Created by
Provided by
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There is 1 module in this course
This course provides a comprehensive introduction to Amazon Connect routing fundamentals. It covers key routing concepts and constructs, inbound and outbound routing processes, security and access considerations for routing, and related service quotas. The curriculum is designed to help learners understand how to implement intelligent and customizable omnichannel routing strategies to connect customers with the most appropriately skilled agents. Through real-world implementation scenarios, participants will learn to enhance customer experience and optimize contact center operations using Amazon Connect's routing capabilities.
Amazon Connect Routing Fundamentals
Module 1 · 1 Hours to complete
Fee Structure
Instructor
Amazon Web Services
AWS is on a mission to accelerate the digital transformation of education in partnership with the full education community, including learners, educators, administrators, and researchers.
Testimonials
Testimonials and success stories are a testament to the quality of this program and its impact on your career and learning journey. Be the first to help others make an informed decision by sharing your review of the course.
Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.