Amazon Connect: Intro to Connect and CCP
Learn Amazon Connect's out-of-box capabilities, roles, and Contact Control Panel. Explore key features and daily agent activities.
Learn Amazon Connect's out-of-box capabilities, roles, and Contact Control Panel. Explore key features and daily agent activities.
This course provides a comprehensive introduction to Amazon Connect, AWS's cloud-based contact center service. It focuses on the out-of-the-box capabilities of Amazon Connect, various roles within an Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). Participants will explore key features essential for deploying Amazon Connect, considerations for getting started, and the daily activities of a contact center agent. The course is designed to give learners a solid foundation in understanding how Amazon Connect functions and how it can be effectively utilized in a contact center environment. Through a combination of theoretical knowledge and practical insights, students will gain a clear understanding of the platform's capabilities and how it can streamline contact center operations.
Instructors:
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What you'll learn
Understand the out-of-the-box capabilities of Amazon Connect
Explore various roles in an Amazon Connect contact center
Learn about the Amazon Connect Contact Control Panel (CCP)
Discover key features for deploying Amazon Connect
Understand considerations for getting started with Amazon Connect
Gain insights into a contact center agent's daily activities
Skills you'll gain
This course includes:
PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
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There is 1 module in this course
This course offers a comprehensive introduction to Amazon Connect, AWS's cloud-based contact center service. Participants will explore the out-of-the-box capabilities of Amazon Connect, understand various roles within an Amazon Connect contact center, and learn about the Amazon Connect Contact Control Panel (CCP). The curriculum covers key features essential for deploying Amazon Connect, considerations for getting started, and the daily activities of a contact center agent. Through this course, learners will gain a solid foundation in understanding how Amazon Connect functions and how it can be effectively utilized to streamline contact center operations.
Introduction to Amazon Connect and the Connect Control Panel (CCP)
Module 1 · 1 Hours to complete
Fee Structure
Instructor
Amazon Web Services
AWS is on a mission to accelerate the digital transformation of education in partnership with the full education community, including learners, educators, administrators, and researchers.
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Frequently asked questions
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